Refund policy

At Venna Style (www.vennastyle.com), your satisfaction is our priority. This policy explains the terms for returns, refunds, and order cancellations, in accordance with applicable consumer protection law.

Returns

You can request a return within 30 days of the delivery date. To start the process, simply contact our customer support team at: support@vennastyle.com

The cost of return shipping is the customer's responsibility, except where the item is defective, damaged, incorrect, or not as described. In those cases, we cover the return shipping cost.

Exchanges

We accept exchanges. Contact our customer support team and we will help you exchange your product.

Consumer Rights Notice

Nothing in this policy limits or excludes your rights under applicable consumer protection law. You have the right to a repair, replacement, or refund if a product is defective, unsafe, significantly different from its description, or does not meet acceptable quality standards.

Restocking Fees

We do not charge any restocking fees.

Refunds

Once the returned item is received and inspected, the refund is processed within 7 business days. The amount is refunded to the original payment method used for the order. Once the refund is complete, you will receive a confirmation by email. Processing times may vary depending on your bank or payment provider.

Return Conditions

Items must be returned in their original packaging, including all accessories.
Products must be unused and in their original condition, except where inspection is required.
Items must be packed carefully to avoid damage during return transit.
If an item is returned used, damaged, or incomplete beyond reasonable inspection, a partial refund or a deduction for the loss in value may be applied, to the extent permitted by law.

Liability

We are not responsible for delays or damage that occur during return transit. We recommend that you inspect your shipment within 24 hours of delivery and report any issue to us as soon as possible.

Return Method

We accept returns by mail or courier only.
For defective, damaged, or incorrect items, we cover the return shipping cost.
All other returns are the customer's responsibility.

Duties and Import Taxes

Any duties, import taxes, or processing fees are the customer's responsibility and must be paid at the time of delivery. These amounts are non-refundable.

Change of Address

If you need to update your delivery address, please contact us immediately at: support@vennastyle.com

We will make every reasonable effort to update your details, but we cannot guarantee changes once the order has already been processed.

Undelivered Orders

If an order is returned due to an incorrect address, refused delivery, or failure to collect it from a pickup point, we reserve the right to charge additional return and reshipping costs.

Important Address Note

Our registered office address is not a returns address. Returned items sent without prior approval may not be accepted or processed.

All returns must be approved by our customer support team before any item is shipped.