FAQ
How can I contact Venna Style?
You can reach us by email at support@vennastyle.com. Our customer support team will be glad to help you with any questions about your order, our products, or anything else.
What language is your customer support available in?
Our customer support is 100% in English. You can reach our English-speaking team by email at support@vennastyle.com or by phone at +1 825-450-3592 during our support hours, Monday to Friday 9:00 AM to 5:00 PM.
Do you ship worldwide?
No, we currently ship only within Canada and to select destinations.
Where are the products shipped from?
All Venna Style products are shipped from our main warehouse in Canada, which allows us to ensure fast and reliable delivery to our customers.
Can I change or cancel my order?
To keep processing as fast as possible, any request to change or cancel an order must be sent within 12 hours of completing the order. After this window, changes may no longer be possible if the order is already being processed or has shipped. Once an order has been delivered, you can request a return in accordance with our Return and Refund Policy.
What payment methods do you accept?
We accept the following secure payment methods:
- American Express
- Visa
- Mastercard
- Apple Pay
- Google Pay
All payments are processed securely through encrypted payment systems.
When will my order be processed?
We process orders Monday to Friday, within 1 to 3 business days, excluding public holidays. Please note that during periods of high demand or promotional campaigns, processing times may be longer. Orders are usually shipped the next business day after processing.
How long does delivery take?
The estimated delivery time is 6 to 11 business days. Most orders arrive within this range, although delays may occur due to high demand or unforeseen logistical circumstances.
What happens if I do not receive my order?
If your order does not arrive within 35 days of the shipping date:
- You may be entitled to a full refund.
- In the case of a delayed delivery, you may also be offered a discount code as a token of our appreciation.
- If the shipment is confirmed as lost, you will be refunded.
If you need assistance, please contact us at support@vennastyle.com.
How can I return an item?
To start a return, please send us an email at support@vennastyle.com.
Every return request must be approved before any item is shipped back. Defective or incorrect items must be returned before a refund can be processed. Instead of a refund, you may also request a product exchange. You will find all the details in our Return and Refund Policy.
What should I do if the item I receive is defective, incorrect, or damaged?
If you receive a defective, damaged, or incorrect item, please contact us immediately and include:
- your order number
- clear photos of the item
- a brief description of the issue.
The item must be returned before a refund is issued.
If you prefer, a replacement product can be sent to you.
When will I receive my refund?
Refunds are issued to the original payment method used when the order was placed. Refunds to a credit or debit card are usually processed within 7 business days of receiving the returned item or approving the cancellation. If you have not received your refund after this period, please contact your bank, as processing times may vary.
Security and privacy
At Venna Style, your privacy and security are our top priority. We use secure payment processing systems and handle all personal information in accordance with applicable privacy laws.
Company Information
Store name: Venna Style
Website: www.vennastyle.com
Registered office (this is not a returns address):
Poděbradova 26
440 01 Louny 1, Czech Republic
Email: support@vennastyle.com
Phone: +1 825-450-3592
Customer support hours:
Monday to Friday 9:00 AM to 5:00 PM