Privacy policy

Last updated: October 8, 2026.

Venna Style operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, our customer, with a personalized shopping experience (the "Services"). Venna Style is supported by the Shopify platform, which enables us to make these Services available to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit the Services, use them, make a purchase or other transaction through them, or otherwise communicate with us. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy prevails with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using or accessing the Services, you confirm that you have read it and that you understand how your information is collected, used, and disclosed as described here.

Personal Information We Collect or Process

When we use the term "personal information," we mean information that identifies you or that can reasonably be associated with you or another person. Personal information does not include data collected anonymously or data that has been anonymized so that it cannot be used to identify you. Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from this information:

Contact details, including your name, address, billing address, delivery address, phone number, and email address.
Financial information, including credit and debit card numbers and financial account numbers, payment card details, transaction details, payment method, payment confirmation, and other payment information.
Account information, including your username, password, security questions, preferences, and settings.
Transaction information, including the products you view, add to your cart, add to your wishlist, or purchase, return, exchange, or cancel, as well as previous transactions.
Communications with us, including the information you provide in your messages, for example when contacting customer support.
Device information, including details about your device, browser, or network connection, your IP address, and other unique identifiers.
Usage information, including information about how you interact with the Services, and how and when you use or browse them.

Sources of Personal Information

We may collect personal information from the following sources:

Directly from you, in particular when you create an account, visit or use the Services, communicate with us, or otherwise provide us with personal information.
Automatically through the Services, including from your device when you use our products or services or visit our website, through the use of cookies and similar technologies.
From our service providers, in particular when we engage them to provide certain technologies and when they collect or process personal information on our behalf.
From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:

Providing, personalizing, and improving the Services. We use personal information to provide the Services to you, including performing a contract, processing payments, fulfilling orders, recording preferences, sending account notifications, processing purchases, returns, exchanges, or other transactions, creating and managing your account, arranging shipments, and creating a personalized shopping experience. This may include using information to improve the Services.
Marketing and advertising. We use personal information for marketing and promotional purposes, such as sending communications by email, message, or mail, and displaying online advertising based on your previous activity.
Security and fraud prevention. We use information to verify your account, to ensure a secure payment process, to detect or investigate fraudulent, illegal, or harmful activity, and to protect our Services.
Communicating with you. We use personal information to provide customer support, to respond to your requests, and to maintain our business relationship.
Legal reasons. We use personal information to comply with applicable laws, to respond to valid legal process, including requests from competent authorities, and to enforce our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose personal information to third parties for legitimate purposes:

To the Shopify platform, suppliers, and other third parties that provide services for us (for example, payment processing, data analysis, customer support, cloud storage, shipping).
To business and marketing partners in order to provide advertising services. Our partners will use the information in accordance with their own privacy policies.
When you ask us to disclose certain information or give your consent to do so, for example in order to ship products or through social media widgets.
To our affiliated companies or within our corporate group.
In connection with a business transaction, such as a merger or insolvency, in order to meet legal obligations and to protect our rights and the rights of our users.

Relationship with the Shopify Platform

The Services are hosted by the Shopify platform, which collects and processes personal information about access to and use of the Services in order to provide and improve them. The information transmitted will be shared with the Shopify platform and with third parties that may be located in countries other than your country of residence. We use advanced features of the Shopify platform, which include data from interactions with our store and with other merchants. In such cases, Shopify is responsible for processing the data. To learn more, please visit the Shopify Privacy Policy for customers. You can exercise certain rights through the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may contain links to websites operated by third parties. If you follow links to unaffiliated sites, you should review their respective privacy policies. We are not responsible for the security of these sites and accept no liability for it.

Information of Minors

The Services are not intended for minors, and we do not knowingly collect information about children under the age of majority. If you are the parent of a child who has provided us with personal information, you can contact us to request its deletion.

Data Security and Retention

No security measure is perfect, and we cannot guarantee "absolute security." The retention period for information depends on factors such as the need to maintain an account, provide the Services, comply with legal obligations, or resolve disputes.

Your Rights and Choices

Depending on where you live, you may have the following rights:

Right of access. The right to request access to the personal information we hold about you.
Right to erasure. The right to request the deletion of your personal information.
Right to correction. The right to request the correction of inaccurate information.
Right to portability. The right to receive a copy of your information and to request that it be transferred to a third party.
Managing communication preferences. You can unsubscribe from promotional emails at any time through the unsubscribe link provided in the messages.

You can exercise these rights by contacting us using the details provided below. For information processed by the Shopify platform, please visit https://privacy.shopify.com/en. You will not be disadvantaged in any way for exercising these rights.

Complaints

If you have any complaints about how we handle your information, please contact us. You also have the right to lodge a complaint with the relevant data protection authority. As the company is registered in the Czech Republic, this is the Czech Office for Personal Data Protection (Úřad pro ochranu osobních údajů, ÚOOÚ).

International Transfers

We may transfer, store, and process your information outside your country of residence. Where information is transferred outside the European Economic Area, we rely on recognized mechanisms, such as the Standard Contractual Clauses of the European Commission.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised version on the website and update the date of last change.